Inside Sales Associate
Location: Sharon, MA, Braintree, MA, Woburn, MA | Job Type: Full-Time
About Next Day Moulding:
Next Day Moulding is a trusted leader in providing high-quality millwork products with an emphasis on quick turnaround times and exceptional customer service. We are currently seeking an energetic and customer-oriented Inside Sales Associate to join our growing team. If you thrive in a fast-paced environment and are passionate about delivering excellent service, this is the perfect role for you.
Responsibilities:
- Customer Management & Service:
- Provide detailed information to customers about our various product lines and services.
- Supply necessary technical and marketing materials to assist customers in making informed decisions.
- Generate and process orders via phone or email
- Process order adjustments as needed and ensure that orders are accurately recorded and fulfilled.
- Customer Support & Complaint Resolution:
- Handle customer complaints and claims, providing timely, efficient, and effective solutions to ensure the best possible customer experience.
- Sales Support:
- Quote pricing and offer solutions based on customer needs.
- Assist the Inside Sales team, Outside Sales Representatives, and other departments like Logistics and Dispatch with any issues or inquiries that arise.
- Team Collaboration:
- Work collaboratively with the Inside Sales team to ensure smooth and efficient order processing.
- Maintain consistent and effective communication with other departments.
Requirements:
- Customer Service Oriented:
- Ability to work well with customers and provide exceptional service at all times.
- Self-Motivated and Responsible:
- A positive, hardworking, and people-oriented attitude, with a proven ability to take initiative and manage multiple tasks.
- Problem Solving & Multitasking:
- Ability to multitask effectively, prioritize workloads, and solve problems using common sense and creativity.
- Technical Skills:
- Proficient in MS Office (Outlook, Excel, Word).
- Knowledge of SPRUCE ERP software is a plus but not required.
- Communication Skills:
- Strong oral and written communication skills to handle customer inquiries and maintain professional interactions.
- Fast-Paced Work Environment:
- Ability to thrive in a high-paced, deadline-driven environment.
Environment & Benefits:
- Full-Time Position: Enjoy a strong benefits package that includes:
- Health Insurance
- 401(k) plan
Why Join Us?
At Next Day Moulding, we are committed to providing a supportive and collaborative work environment. This is an exciting opportunity for individuals who enjoy working with customers, are looking to grow in their career, and thrive in a dynamic environment.