All in-stock orders placed before 2 p.m. EST will ship the next business day.
NDM Return Policy
Our return policy is 30 days from date of purchase. You will receive a full refund on the material so long as the material is in re-sellable condition. You will not receive a refund for the shipping costs in or outbound between our facility and your location. Product must be shipped back in original packaging to be eligible for credit. Product that returns to our facility in unsellable condition will not be credited. No Partial credit for material will be given.
To return your product, please mail to 10 Industrial Parkway, Woburn, MA 01801
Customer is responsible for paying shipping costs to return your item. Original Freight costs are non-refundable.
We recommend sending us your tracking information for any packages you are returning. We also recommend purchasing insurance for any packages you return to us. We cannot guarantee that we will receive your returned item.
Refunds (if applicable)
If your items are approved for a refund, we will notify you via email along with the amount that will be applied back to your original form of payment(credit/debit card provided at point of purchase). This will be applied within 5-7 business days. We do not issue credit for freight costs in or outbound to our facility.
Damaged or Defective Items
If your product arrives to you damaged or broken, please be sure to send us a picture of the issue to firstname.lastname@example.org If the product is unusable we will ship a replacement out immediately, no charge to you.